{
  "carrier": [
    {
      "code": "02",
      "description": "DHL",
      "carrierTrackingURL": "http://www.dhl.com/en/express/tracking.html"
    },
    {
      "code": "04",
      "description": "ESTAFETA",
      "carrierTrackingURL": "https://track.aftership.com/estafeta/"
    },
    {
      "code": "05",
      "description": "FEDEX",
      "carrierTrackingURL": "https://www.fedex.com/apps/fedextrack/?tracknumbers="
    },
    {
      "code": "06",
      "description": "UPS",
      "carrierTrackingURL": "http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums="
    },
    {
      "code": "07",
      "description": "OTHER",
      "carrierTrackingURL": "https://www.upspostsaleslogistics.com/cfw/tracking.screen"
    },
    {
      "code": "09",
      "description": "HAND-CARRY",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information"
    },
    {
      "code": "10",
      "description": "NFO",
      "carrierTrackingURL": "https://www.upspostsaleslogistics.com/cfw/tracking.screen"
    },
    {
      "code": "11",
      "description": "EXPEDITORS INTERNATIONAL",
      "carrierTrackingURL": "http://www.expeditors.com/"
    },
    {
      "code": "12",
      "description": "HAAS",
      "carrierTrackingURL": ""
    },
    {
      "code": "17",
      "description": "UPS EUROPE",
      "carrierTrackingURL": "http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums="
    },
    {
      "code": "18",
      "description": "BLUEDART",
      "carrierTrackingURL": "http://www.bluedarttrackings.in/"
    },
    {
      "code": "19",
      "description": "CAE",
      "carrierTrackingURL": "http://www.cae.com.cn"
    },
    {
      "code": "20",
      "description": "COURIER POST",
      "carrierTrackingURL": "https://www.courierpost.co.nz/track/track-and-trace/"
    },
    {
      "code": "21",
      "description": "DIRECT COURIERS",
      "carrierTrackingURL": "https://www.directcouriers.com.au/"
    },
    {
      "code": "22",
      "description": "EES",
      "carrierTrackingURL": "http://www.ees.com.cn/CargoTracing.aspx "
    },
    {
      "code": "23",
      "description": "IL-YANG LOGIS",
      "carrierTrackingURL": "https://www.ilyanglogis.com/"
    },
    {
      "code": "24",
      "description": "INSTANT DELIVERY",
      "carrierTrackingURL": "http://idspl.in/"
    },
    {
      "code": "25",
      "description": "KINTETSU",
      "carrierTrackingURL": "https://cs.kintetsu-ls.co.jp/tr/"
    },
    {
      "code": "26",
      "description": "LOCAL COURIER",
      "carrierTrackingURL": "https://www.upspostsaleslogistics.com/cfw/tracking.screen"
    },
    {
      "code": "27",
      "description": "LOGINTEC",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information"
    },
    {
      "code": "28",
      "description": "NITTSU",
      "carrierTrackingURL": "http://www20.nittsu.co.jp/sora/tracetop.htm"
    },
    {
      "code": "29",
      "description": "OVERNITE",
      "carrierTrackingURL": "http://www.overnitenet.com/"
    },
    {
      "code": "30",
      "description": "PRESTO",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information"
    },
    {
      "code": "31",
      "description": "PROCONNECT",
      "carrierTrackingURL": "http://proconnectlogistics.com/e-track"
    },
    {
      "code": "32",
      "description": "SAFEXPRESS",
      "carrierTrackingURL": "http://www.safexpress.com/"
    },
    {
      "code": "33",
      "description": "SINOAIR",
      "carrierTrackingURL": "http://www.sinoairexpress.com/en/track.htm"
    },
    {
      "code": "34",
      "description": "SPOTON",
      "carrierTrackingURL": "http://www.spoton.co.in/"
    },
    {
      "code": "35",
      "description": "STARTRACK",
      "carrierTrackingURL": "https://startrack.com.au/"
    },
    {
      "code": "36",
      "description": "TNT",
      "carrierTrackingURL": "http://www.tnt.com/express/en_us/site/home/applications/tracking.html?cons="
    },
    {
      "code": "37",
      "description": "TOLL",
      "carrierTrackingURL": "https://www.mytoll.com/"
    },
    {
      "code": "38",
      "description": "UPS AIR FREIGHT",
      "carrierTrackingURL": "http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums="
    },
    {
      "code": "39",
      "description": "UPS CANADA",
      "carrierTrackingURL": "http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums="
    },
    {
      "code": "40",
      "description": "UPS SPLUS",
      "carrierTrackingURL": "https://www.upspostsaleslogistics.com/cfw/tracking.screen"
    },
    {
      "code": "41",
      "description": "LOGI",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information \n"
    },
    {
      "code": "42",
      "description": "EXPEDITORS",
      "carrierTrackingURL": "https://www.expeditors.com/"
    },
    {
      "code": "43",
      "description": "BLUE DART",
      "carrierTrackingURL": "https://www.bluedart.com/tracking"
    },
    {
      "code": "44",
      "description": "TNTM",
      "carrierTrackingURL": "https://www.tnt.com/"
    },
    {
      "code": "45",
      "description": "FLAS",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information "
    },
    {
      "code": "46",
      "description": "SEE INSTRUCTIONS",
      "carrierTrackingURL": ""
    },
    {
      "code": "47",
      "description": "BRING",
      "carrierTrackingURL": "https://www.bring.no/"
    },
    {
      "code": "48",
      "description": "NTL",
      "carrierTrackingURL": ""
    },
    {
      "code": "49",
      "description": "SHL",
      "carrierTrackingURL": ""
    },
    {
      "code": "50",
      "description": "NSS",
      "carrierTrackingURL": ""
    },
    {
      "code": "51",
      "description": "TNTN",
      "carrierTrackingURL": ""
    },
    {
      "code": "52",
      "description": "TNTV",
      "carrierTrackingURL": ""
    },
    {
      "code": "53",
      "description": "PACE",
      "carrierTrackingURL": "https://www.nzpost.co.nz/tools/tracking"
    },
    {
      "code": "54",
      "description": "UPS FREIGHT",
      "carrierTrackingURL": "http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums="
    },
    {
      "code": "55",
      "description": "CSLM",
      "carrierTrackingURL": ""
    },
    {
      "code": "56",
      "description": "BOLLORE",
      "carrierTrackingURL": "https://link.bollore-logistics.com/"
    },
    {
      "code": "58",
      "description": "DSL",
      "carrierTrackingURL": "Please contact customercare@juniper.net for additional information "
    },
    {
      "code": "59",
      "description": "RTT",
      "carrierTrackingURL": ""
    },
    {
      "code": "60",
      "description": "LOGT",
      "carrierTrackingURL": ""
    }
  ],
  "attachment": [
    {
      "value": "Device or Software Configuration",
      "key": "CONFIG"
    },
    {
      "value": "Network Topology",
      "key": "TOPO"
    },
    {
      "value": "Log, syslog or messages File",
      "key": "LOG"
    },
    {
      "value": "Core File",
      "key": "CORE"
    },
    {
      "value": "rsi Command Output",
      "key": "RSI"
    },
    {
      "value": "Debug File",
      "key": "DEBUG"
    },
    {
      "value": "Other Device output",
      "key": "OTHER"
    },
    {
      "value": "Screenshot (png, jpg)",
      "key": "SCREENSHOT"
    },
    {
      "value": "Word, PPT, Excel, PDF  documents",
      "key": "DOCUMENT"
    }
  ],
  "adminType": [
    "Customer Feedback",
    "General Inquiry",
    "Product Licensing",
    "Logistics & RMA",
    "Mis-Ship",
    "Product Registration",
    "Sales Inquiry",
    "Warranty & Contracts",
    "eLearning",
    "TSANet",
    "User Access Issues",
    "User Account Administration",
    "Partner Center Tools",
    "Renewal Quotes",
    "Support API"
  ],
  "escalation": [
    {
      "value": "Faster Technical Progress",
      "key": "20"
    },
    {
      "value": "Support Engineer Now",
      "key": "50"
    },
    {
      "value": "SR Reassignment - Next available engineer (any time zone)",
      "key": "61"
    },
    {
      "value": "SR Reassignment - Next available engineer (my time zone)",
      "key": "62"
    },
    {
      "value": "Faster RMA Progress - Waiting for RMA to be created",
      "key": "71"
    },
    {
      "value": "Faster RMA Progress - Existing RMA",
      "key": "72"
    }
  ],
  "followUpMethod": [
    {
      "value": "Email Full Text Update",
      "key": "Full"
    },
    {
      "value": "Email Secure Web Link",
      "key": "Secure"
    }
  ],
  "caseStatus": [
    "Closed",
    "Open",
    "Open - Awaiting Customer Input",
    "Pending Closure",
    "Pending Closure - Awaiting Customer Input"
  ],
  "platformSeries": {
    "Contrail Networking": [
      "Contrail Networking"
    ],
    "WANDL": [
      "WANDL IP/MPLSView"
    ],
    "BTI-Series": [
      "proNX Service Manager",
      "proNX 900"
    ],
    "Contrail Service Orchestration": [
      "Contrail Service Orchestration"
    ],
    "JUNOS Space": [
      "Platform-JA1500",
      "Platform-JA2500",
      "Platform-Virtual"
    ],
    "Contrail Cloud": [
      "Contrail Cloud"
    ],
    "PS Automation Series": [
      "Custom Software",
      "NITA",
      "J-EDI"
    ],
    "WebApp Secure (Formerly Mykonos)": [
      "WEBAPP SECURE"
    ],
    "Route Reflectors - JRR/vRR": [
      "Virtual Route Reflector"
    ],
    "Z01SPOC": [
      "Lenovo",
      "Mavenir",
      "Red Hat",
      "HPE",
      "Metaswitch"
    ]
  },
  "messages": [
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed.",
      "errorCode": "600"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: serialNumber provided is: &1. /nEither serialNumber is invalid or an RMA is already in-progress .",
      "errorCode": "601"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Serial number or Software Support Reference not provided. SN/SSRN is mandatory for Technical SRs.",
      "errorCode": "602"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Service contract has expired for the serial number or software support reference number./n/nSN/SSRN: &1/nService Contract Number: &2/nService SKU: &3/nContract End Date: &4.",
      "errorCode": "603"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: userid &1 is not authorized to open a Service Request for SN/SSRN &2. Support for SN/SSRN specified is supported by Juniper Support Specialist Partner./n/nService Contract Number: &3 /nService SKU: &4 /nContract End Date: &5.",
      "errorCode": "604"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Service contract for the serial number or software support reference number has expired. Additionally userid &1 is not authorized to open a Service Request for this SN/SSRN: &2 Contact your Juniper Support Specialist Partner to renew support./n/nService Contract Number: &3 /nService SKU: &4 /nContract End Date: &5.",
      "errorCode": "605"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Serial Number &1 has NO service contract purchased and is also out of warranty.",
      "errorCode": "606"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Serial Number or Software Support Reference Number &1 is currently being processed. Please open Admin SR or Call Juniper Customer Care for assistance.",
      "errorCode": "607"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Service contract for the serial number or software support reference number has a start date in the future. Please open an Admin Case or Call Juniper Customer Care for assistance./n/nSN/SSRN: &1/nService Contract Number: &2/nService SKU: &3/nContract Start Date: &4.",
      "errorCode": "608"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Serial Number &1 has only Active Warranty. Please open Technical SR via other channels for warranty support.",
      "errorCode": "609"
    },
    {
      "errorType": "Warning",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Warning: Serial Number &1 has only Active Warranty and maps to Product ID &2 that is a configurable system. Support will be limited to identification of hardware component that has failed.",
      "errorCode": "610"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Serial Number &1 maps to &2. We don't have a record of the SYSTEM in which this part has been installed. Open Service Request using the serial number of the SYSTEM in which it has been installed.",
      "errorCode": "611"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: Error encountered opening Technical SR with Serial Number &1. Please retry request passing in the productID or contact Juniper Customer Care for assistance.",
      "errorCode": "612"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2. /nEither serialNumber is invalid or an RMA is already in-progress OR the productID is invalid.",
      "errorCode": "613"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2. /nEither serialNumber is invalid or an RMA is already in-progress OR the productID is not associated with the serialNumber provided.",
      "errorCode": "614"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "appId - &1 - and customerSourceID - &2 - combination is not valid.",
      "errorCode": "707"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid appId - &1.",
      "errorCode": "735"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "More than one contact record found for contactEmail - &1. Please contact Juniper Customer Care.",
      "errorCode": "750"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid accountID - &1.",
      "errorCode": "751"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "customerSourceID - &1 - and accountID - &2 combination is not valid.",
      "errorCode": "752"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "contactEmail - &1 - is not a registered user.",
      "errorCode": "753"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "contactEmail - &1 - is not associated to accountID - &2.",
      "errorCode": "754"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "userId - &1 - is not associated to accountID - &2.",
      "errorCode": "755"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "customerCaseNumber - &1 - is not associated with the specified Account.",
      "errorCode": "756"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid serviceRequestNumber - &1.",
      "errorCode": "757"
    },
    {
      "errorType": "Warning",
      "errorClass": "Validation",
      "errorMessage": "Service Request - &1 - is already created for this customerCaseNumber - &2. Since it is open the create request has been treated as an update request and SR - &3 - updated accordingly.",
      "errorCode": "758"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "customerCaseNumber - &1 - is not associated with Service Request - &2.",
      "errorCode": "759"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "accountID - &1 - is archived. Please contact Juniper Customer Care.",
      "errorCode": "760"
    },
    {
      "errorType": "Warning",
      "errorClass": "Processing",
      "errorMessage": "Service Request - &1 - is locked. Update request has been queued.",
      "errorCode": "761"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "customerCaseNumber provided - &1 - has more than one Case/Service Request in Juniper Support system with the same value. Thus please call querysrdetails API with serviceRequestNumber key.",
      "errorCode": "763"
    }
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid rmaNumber - &1.",
      "errorCode": "765"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid defectiveItemNumber - &1.",
      "errorCode": "766"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Serial number or Software Support Reference Number (SSRN) - &1 - is invalid. Please contact Juniper Customer Care if you believe the SN/SSRN is a valid one.",
      "errorCode": "768"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "More than one contact record found for userId - &1. Please contact Juniper Customer Care.",
      "errorCode": "769"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid noteId - &1.",
      "errorCode": "770"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "userId - &1 - is not a registered user.",
      "errorCode": "771"
    },
    {
      "errorType": "Error",
      "errorClass": "Processing",
      "errorMessage": "Service Request creation failed for accountID &1 and customerCaseNumber - &2.",
      "errorCode": "772"
    },
    {
      "errorType": "Error",
      "errorClass": "Processing",
      "errorMessage": "Service Request creation failed for customerCaseNumber - &1 and accountID -&2 due to SN/SSRN not passing entitlement check.",
      "errorCode": "774"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "rmaNumber - &1 - is not associated with serviceRequestNumber - &2.",
      "errorCode": "775"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "RMA - &1 - is already closed. No update allowed.",
      "errorCode": "776"
    },
    {
      "errorType": "Warning",
      "errorClass": "Validation",
      "errorMessage": "RMA - &1 - is locked. Update request has been queued.",
      "errorCode": "777"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "serviceRequestNumber - &1 - is not associated with the specified Account.",
      "errorCode": "778"
    },
    {
      "errorType": "Success",
      "errorClass": "Validation",
      "errorMessage": "RMA - &1 - updated successfully.",
      "errorCode": "779"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Note ID - &1 - is not associated with serviceRequestNumber - &2.",
      "errorCode": "780"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "RMA - &1 - Carrier and Tracking Number update failed.",
      "errorCode": "781"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "serviceRequestNumber - &1 - is already closed. No updates allowed.",
      "errorCode": "782"
    },
    {
      "errorType": "Warning",
      "errorClass": "Processing",
      "errorMessage": "networkOutage provided is ignored. This key applies only for Tech SRs with priority of P1 – Critical.",
      "errorCode": "783"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid caseTypeCode - &1.",
      "errorCode": "784"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "serviceRequestNumber - &1 - already exists for the provided customerCaseNumber - &2 - which is in Closed Status. Resubmit create SR request with a new customerCaseNumber.",
      "errorCode": "785"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "contactEmail - &1 - is archived. Please contact Juniper Customer Care.",
      "errorCode": "786"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "userId - &1 - is archived. Please contact Juniper Customer Care.",
      "errorCode": "787"
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - appId - is not provided.",
      "errorCode": 900
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - userId - is not provided.",
      "errorCode": 901
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - requestDateTime - is not provided.",
      "errorCode": 902
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - requestDateTime - format is incorrect. Please provide it in YYYY-MM-DDTHH:mm:ss.SSSZ format.",
      "errorCode": 903
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - caseTypeCode - is not provided.",
      "errorCode": 904
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - customerCaseNumber - is not provided.",
      "errorCode": 905
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - customerSourceID - is not provided.",
      "errorCode": 906
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "appId and customerSourceID combination is not valid.",
      "errorCode": 907
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - customerUniqueTransactionID - is not provided.",
      "errorCode": 908
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - followUpMethod - is not provided.",
      "errorCode": 909
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid followUpMethod value.",
      "errorCode": 910
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid caseTypeCode value.",
      "errorCode": 911
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - synopsis - is not provided.",
      "errorCode": 912
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - priority - is not provided.",
      "errorCode": 913
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid priority value.",
      "errorCode": 914
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - problemDescription - is not provided.",
      "errorCode": 915
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - adminSRType - is not provided for Admin SR.",
      "errorCode": 916
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid adminSRType value.",
      "errorCode": 917
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - adminSRSubType - is not provided for Admin SR.",
      "errorCode": 918
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - accountID - is not provided.",
      "errorCode": 919
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - contactEmail - is not provided.",
      "errorCode": 920
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - serialNumber - cannot be blank for this productSeries and platform combination.",
      "errorCode": 921
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid productSeries value.",
      "errorCode": 923
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid platform value.",
      "errorCode": 925
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - code - is not provided.",
      "errorCode": 926
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - telephoneCountryCode - is not provided.",
      "errorCode": 927
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - telephoneNumber - is not provided.",
      "errorCode": 928
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - notes - is not provided.",
      "errorCode": 929
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - notes - is not provided.",
      "errorCode": 930
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - serviceRequestNumber - is not provided.",
      "errorCode": 931
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "appId and userId combination is not valid.",
      "errorCode": 932
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid adminSRSubType value.",
      "errorCode": 933
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid escalation code value.",
      "errorCode": 934
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - appId - is invalid.",
      "errorCode": 935
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Account Identifier $AccountIdentifier associated with user $user is an incorrect configuration made by Juniper. Please contact Juniper.",
      "errorCode": 936
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid authentication method.",
      "errorCode": 937
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "User not authenticated with a valid certificate.",
      "errorCode": 938
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - noteId - is not provided.",
      "errorCode": 942
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - rmaNumber - is not provided.",
      "errorCode": 944
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - rmaItem - is not provided.",
      "errorCode": 945
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - title - is not provided.",
      "errorCode": 946
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - type - is not provided.",
      "errorCode": 947
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - sizeInBytes - is not provided.",
      "errorCode": 948
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - documentPath - is not provided.",
      "errorCode": 949
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - uploadedDateTime - is not provided.",
      "errorCode": 950
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - defectiveItemNumber - is not provided.",
      "errorCode": 951
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - carrierCode - is not provided.",
      "errorCode": 952
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - trackingNumber - is not provided.",
      "errorCode": 953
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - serialNumber - cannot be blank for TEC SR.",
      "errorCode": 954
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Duplicate customerUniqueTransactionID detected. Please provide an unique transaction ID.",
      "errorCode": 955
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Mandatory key - serviceRequestNumber or  customerCaseNumber - is needed.",
      "errorCode": 956
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid addSenderToEmail value. Only true or false permitted.",
      "errorCode": 957
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "Invalid networkOutage value. Only true or false permitted.",
      "errorCode": 958
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "A system error has occurred in preparing the response. Please contact Juniper.",
      "errorCode": 973
    },
    {
      "errorType": "Error",
      "errorClass": "Validation",
      "errorMessage": "&jsonkey provided exceeds the maximum allowed &1 characters.",
      "errorCode": 999
    }
  ],
  "priority": [
    "P1 - Critical",
    "P2 - High",
    "P3 - Medium",
    "P4 - Low"
  ],
  "noteDescription": [
    "Problem Description",
    "Customer Notes",
    "Resolution Notes",
    "Email Log",
    "RMA Notes",
    "RMA Notice",
    "Current Status"
  ],
  "adminSubType": {
    "Partner Center Tools": [
      "Learning Academy",
      "Deal Registration",
      "Password Reset Policy",
      "Other"
    ],
    "User Access Issues": [
      "J-Net Community",
      "Software Downloads",
      "Partner Center",
      "Order Status Tool",
      "MyJuniper",
      "Vlabs, EngNet & JCL",
      "Support Site",
      "Other"
    ],
    "Logistics & RMA": [
      "Asset Recovery",
      "RMA Expedite",
      "No Entitlement",
      "RA/FA Request",
      "RMA Status",
      "Onsite CE Request",
      "Other"
    ],
    "Customer Feedback": [
      "Customer Care",
      "Knowledge Base",
      "Juniper.net",
      "Juniper Partner Center",
      "MyJuniper",
      "JTAC",
      "Juniper Support Site",
      "Other"
    ],
    "Product Registration": [
      "Update Registration",
      "Grey Market",
      "Registration Error",
      "Second Hand Purchase",
      "Validate Registration",
      "Other"
    ],
    "Product Licensing": [
      "Installation",
      "Renewal Issue",
      "Emergency License",
      "Not Received",
      "Trial / Eval Request",
      "Activation Assistance",
      "Other"
    ],
    "eLearning": [
      "Cert Manager",
      "Learning Portal",
      "Other"
    ],
    "Support API": [
      "Case API"
    ],
    "Mis-Ship": [
      "Non-FRU Part Request",
      "FRU Part Request",
      "Other"
    ],
    "General Inquiry": [
      "WEEE Submission",
      "Other"
    ],
    "User Account Administration": [
      "Edit Account Information",
      "Upgrade User Account",
      "Change/Reset Password",
      "Manage Subscriptions",
      "User Registration",
      "Other"
    ],
    "Warranty & Contracts": [
      "Warranty Status",
      "Contract Status",
      "3 Legged RMA",
      "Contract Expedite",
      "PO in Progress",
      "Welcome Letter Request",
      "Contract Change",
      "Other"
    ],
    "TSANet": [
      "Basic",
      "Premium",
      "Limited"
    ],
    "Sales Inquiry": [
      "Order Expedite",
      "How To Buy",
      "Order Status",
      "Other"
    ],
    "Renewal Quotes": [
      "Error Message",
      "Quote Revision",
      "Missing Data",
      "Quote Downloads",
      "Other",
      "Request Training"
    ]
  },
  "caseType": [
    {
      "value": "Admin Service Request",
      "key": "ADM"
    },
    {
      "value": "Technical Service Request",
      "key": "TEC"
    }
  ]
}